Refund & Cancellation Policy

Commly Professional offers a single Pro subscription that grants access to all nine communication tools. This page explains how cancellations, access changes, and refund requests are handled.

We aim to be fair, transparent, and genuinely helpful. If you have any questions or concerns, please contact admin@symos.net before cancelling — we would rather resolve a concern than lose a user.

• —The Pro subscription grants access to all nine communication tools within Commly Professional.
• —Pro is available as a monthly plan at £4.95/month or an annual plan at £49/year.
• —Billing renews automatically at the start of each billing period until cancelled.
• —All billing is processed securely by Stripe. Symos Ltd does not store or handle payment card details.

• —You can cancel your subscription at any time through your account using the "Manage Subscription" option.
• —This opens the Stripe customer portal, where you can view, modify, or cancel your subscription.
• —Cancellation takes effect at the end of your current billing period.
• —You retain access to all Pro tools until that date.
• —If you encounter any difficulty cancelling, contact admin@symos.net and we will assist promptly.

• —Pro access is removed at the end of the billing period in which you cancel.
• —No data is deleted immediately on cancellation — your account remains accessible.
• —Account and authentication data are retained for 12 months following account closure, then deleted.
• —Communication content is never stored, so there is no content associated with your account to remove.

That said, we review all refund requests individually and aim to be reasonable:

• —Technical failure: if a Pro tool fails to function as described and we cannot resolve it within a reasonable timeframe, we will provide a full or partial refund for the affected period.
• —Accidental purchase: if you contact us within 48 hours of an unintended charge and have not actively used the subscription, we will consider a refund at our discretion.
• —General dissatisfaction: we encourage you to contact us before cancelling — we may be able to resolve your concern directly. Refunds for general dissatisfaction are assessed fairly on a case-by-case basis.

The following situations may be eligible for manual review and full refund resolution:

• —Accidental duplicate purchases within a short window.
• —Duplicate subscriptions created due to a technical or payment processing error.
• —Unintended repeat billing caused by a fault in the checkout or subscription renewal process.
• —Any charge that cannot reasonably be attributed to deliberate user action.

To request a review, contact admin@symos.net with your account email and a brief description of what happened. We will investigate and respond within 2 business days. Where a technical error is confirmed, a full refund will be issued promptly.

For any billing, cancellation, or refund enquiry, contact us at admin@symos.net. We aim to respond within 2 business days.

Symos Ltd  ·  71–75 Shelton Street, Covent Garden, London, WC2H 9JQ